Change Analyst Resume Samples

KZ
K Zieme
Keeley
Zieme
50138 Mueller Freeway
New York
NY
+1 (555) 465 6442
50138 Mueller Freeway
New York
NY
Phone
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+1 (555) 465 6442

Experience

Experience

06/2015

present
Philadelphia, PA
Principal Change Analyst
Philadelphia, PA
Principal Change Analyst
06/2015

present
Philadelphia, PA
Principal Change Analyst
06/2015

present

  • Elaborating proposed concepts to Stakeholders, getting approval from Stakeholders, executing and handing over to the Client
  • Maintaining the CGF KPI reported on the COO Balanced Scorecard
  • Organising your workload team in the optimal manner
  • Assuming responsibility and playing an active, decisive role in further developing the division, as well as developing best practices and methods
  • Driving the implementation of enhanced ITAO role holder processes with impacted stakeholders
  • Leading and managing small stand-alone projects or work streams in larger projects from the Finance Change portfolio
  • Delivering the framework for annual ITAO refresher training and embedding it into end to end system processes

11/2012

05/2015
Dallas, TX
IT Change Analyst
Dallas, TX
IT Change Analyst
11/2012

05/2015
Dallas, TX
IT Change Analyst
11/2012

05/2015

  • Work with project managers, development teams, and operations personnel to coordinate IT implementations and ensure established timelines are met
  • Project Managers – IT focused (i.e. IT Development Managers)
  • Work with both business and technical representatives to develop and enhance change management processes
  • Develop and modify Change Management processes to meet business objectives
  • Communicate with Command Center Management to provide frequent status updates regarding technical issues and status of the remediation efforts
  • Good at building strong working relationships, across all levels of the company and with clients
  • Coordinate change process through non-production and production environments according to change management policies and procedures

04/2010

06/2012
Houston, TX
Change Analyst
Houston, TX
Change Analyst
04/2010

06/2012
Houston, TX
Change Analyst
04/2010

06/2012

  • Analyzing requests for change, obtaining all missing data prior to distributing it for review processing
  • Closely partnering with and supporting engineering, manufacturing, and quality assurance Associates while utilizing the Change Control process
  • Adept in identifying and structuring issues, running accurate analyses and synthesising recommendations
  • Assuming responsibility and playing an active, decisive role in further developing the division as well as developing best practices and methods
  • Highlighting areas for improvement through continual service improvement program, working with key stakeholders and identifying trends through reporting
  • Executing to plan and handover to the Client including training, testing and go live support
  • Executing to the plan and handover to the Client (eg, training, testing, go live support)

Education

Education

Bachelor’s Degree in Business
Bachelor’s Degree in Business
University of Tennessee
Bachelor’s Degree in Business

Skills

Skills

  • Good understanding in the metrics used in the process area and the ability to collect data, measure and perform basic analysis
  • Working knowledge with Service Management tools (Service Now is highly desirable) 3
  • Talent Builder: Envision – creates clarity; Engage – builds commitment; Enable – develops individual and team capability
  • Good general understanding on the importance of quality, especially in the service industry
  • Strong written, oral and interpersonal communication skills, excellent facilitation and presentation skills
  • Good knowledge and currently actively involving with the processes
  • Solid practical knowledge of change management principles and methodologies i.e. Prosci/ADKAR
  • Confident in working with stakeholders at various levels with the ability to lead a team and as well as be a good team player
  • The ability to demonstrate strong analytical and problem solving skills
  • Strong personality and ability to educate users in the benefits of Change & Release Management and ensure policies are adhered to by all parties