ET
E Tillman
Elise
Tillman
728 Dibbert Knoll
Houston
TX
+1 (555) 467 6529
728 Dibbert Knoll
Houston
TX
Phone
p
+1 (555) 467 6529
Experience
Experience
11/2015
–
present
Chicago, IL
Catering Services Coordinator
Chicago, IL
Catering Services Coordinator
11/2015
–
present
Chicago, IL
Catering Services Coordinator
11/2015
–
present
- Assists with hiring, discipline, and performance reviews
- Assists with hiring, training and support of catering manager
- Makes sure all breakouts and workshop rooms are up to par on all meeting room supplies
- Handle any pricing or receipts assistance
- Ensures that emergency procedures are understood so that in the event of an emergency, the procedures are executed with accuracy and in a timely fashion
- Participates in all catering training programs; helps to develop and implement training programs for hourly, part-time, and student employees
- Consistently strives to improve the communication process
11/2009
–
06/2015
Houston, TX
Catering Attendant
Houston, TX
Catering Attendant
11/2009
–
06/2015
Houston, TX
Catering Attendant
11/2009
–
06/2015
- Opening and closing duties as assigned by supervisor or manager
- Perform all job duties in a safe manner and follow all company safety policies and procedures; reporting equipment and maintenance repairs to Managers in a timely manner
- Oversee and assist in maintaining a clean work station (including floors, work areas, equipment, walls, refrigerators, and meat blocks)
- This position may have to work some Holidays
- Oversee and assist in setting up and breaking down of stations designated by the manager
- Completion of any task requested by a supervisor or member of the Aramark management team
- Provide the highest quality of delivery and banquet service to the customer at all times
09/2002
–
05/2009
Detroit, MI
WKU Catering
Detroit, MI
WKU Catering
09/2002
–
05/2009
Detroit, MI
WKU Catering
09/2002
–
05/2009
- Assist managers with employee discipline sessions, attendance logs, and maintaining up to date contact information
- Maintain a safe work environment by enforcing all safety standards and assisting with STEP Observations
- Handle and customer complaints with assistance from the manager on duty while maintaining a positive attitude and smile
- Provides on-going coaching and performance feedback to staff members
- Assist managers with administrative tasks, such as scheduling, ordering, and inventory responsibilities
- Perform work that is routine and organized
- Work closely with the Chef and Client to provide new, creative menus and food and beverage presentations, ensuring F&B competitive pricing and product
Education
Education
Bachelor’s Degree in Hospitality
Bachelor’s Degree in Hospitality
Southern Illinois University Carbondale
Bachelor’s Degree in Hospitality
Skills
Skills
- Excellent guest service skills; ability to adhere to Company’s GuestPath Universal Service Standards
- Ability to deal with standardized situations with only occasional or no variables
- Basic math skills; ability to accurately account for cash and inventory
- Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community
- Ability to work accurately, efficiently, and courteously in a high pressure environment
- Ability to lift and move up to 50 pounds for set-up, service and clean up of area
- Ability to stand and walk for entire length of shift, including walking up and down stairs and lifting as the work duties demand
- Ability to print and speak simple sentences
- Ability to write simple correspondence
- Ability to follow job procedures and supervisor instructions