Caseworker Resume Samples

resume samples

AH
A Hermann
Andy
Hermann
3131 Celine Causeway
San Francisco
CA
+1 (555) 898 3783
3131 Celine Causeway
San Francisco
CA
Phone
p
+1 (555) 898 3783

Experience

Experience

04/2014
–
present
Houston, TX
Criminal Justice Substance Misuse Recovery Caseworker
Houston, TX
Criminal Justice Substance Misuse Recovery Caseworker
04/2014
–
present
Houston, TX
Criminal Justice Substance Misuse Recovery Caseworker
04/2014
–
present

  • Engage with identified participants referred to the Service through the Criminal Justice System, including the provision of drug and alcohol arrest referral cover at Police Stations, attendance for Court duties and Prison visits
  • Support service users by promoting recovery through the provision of one to one and group work programmes, outreach visits and three way meetings. To undertake activities to engage, motivate and retain/re-engage service users to reduce levels of offending and substance misuse
  • During all contacts with participants, consider relevance to the Hidden Harm Agenda and any issues that may affect young people
  • Support participants during transitional stage to Tier 1, 3 or 4 services and into/out of the Criminal Justice System
  • Contribute to maintaining safe systems of work and a safe environment
  • Ensure that all data records are completed, submitted and distributed in accordance with policies utilising data and case management systems, enabling the Service to maximise positive outcomes for the participant
  • Participate in appraisal, training and supervision processes

10/2008
–
10/2013
Los Angeles, CA
Ifss Caseworker
Los Angeles, CA
Ifss Caseworker
10/2008
–
10/2013
Los Angeles, CA
Ifss Caseworker
10/2008
–
10/2013

  • Administrative work (filing, mailing, etc)
  • Utilize resources to best educate, advise, and assist victims through recovery process
  • Identity theft case management
  • Assist victims in interpreting credit reports
  • Filing documents received from victims/members
  • E-Mailing/Mailing/Faxing correspondence and documents
  • Research and resolve customer/client situations

05/2004
–
05/2008
New York, NY
Caseworker
New York, NY
Caseworker
05/2004
–
05/2008
New York, NY
Caseworker
05/2004
–
05/2008

  • Respond to customer inquiries received by telephone, Interactive Voice Response (IVR), or web based portal regarding information on programs and services
  • Record customer interactions and transactions, by documenting details of inquiries, complaints, comments, and actions taken
  • Follow standard operating procedures to ensure consistency and accuracy
  • Refer unresolved customer grievances to designated departments for further investigation
  • Perform data entry accurately
  • Perform other duties as assigned by management
  • Proficient in the use of Microsoft Office products

Education

Education

Bachelor’s Degree in Psychology
Bachelor’s Degree in Psychology
Baylor University
Bachelor’s Degree in Psychology

Skills

Skills

  • Strong attention to detail
  • Excellent problem-solving skills; ability to resolve issues effectively and efficiently
  • Some knowledge of the laws, rules and regulations governing the care and treatment of children
  • Excellent interpersonal and communication skills, both written and verbal
  • Knowledge of child welfare and of ACS
  • Great interpersonal skills
  • Excellent communications skills (written and verbal)
  • Ability to communicate in Spanish and English
  • Highly organized
  • Able to multitask efficiently and effectively