Capacity Planning Analyst Resume Samples

PB
P Bauch
Pierre
Bauch
432 Hintz Stream
Dallas
TX
+1 (555) 638 7089
432 Hintz Stream
Dallas
TX
Phone
p
+1 (555) 638 7089

Experience

Experience

06/2015

present
San Francisco, CA
Associate Capacity Planning Analyst
San Francisco, CA
Associate Capacity Planning Analyst
06/2015

present
San Francisco, CA
Associate Capacity Planning Analyst
06/2015

present

  • 80% Capacity Management
  • Create and maintain documentation of all team tools and processes
  • Assist scheduling coordinators with the accommodations process
  • 10% Data Analysis and Reporting Management
  • Manage test center schedules and blocks to ensure each site’s associated KPIs are met
  • Coordinate team projects for client and site analysis. Provide Program Managers and Regional Test Center Managers with summary of information and status or communicate changes
  • 10% Other duties as assigned

10/2009

03/2015
Chicago, IL
MYS Ctsm Kl-capacity Planning Analyst
Chicago, IL
MYS Ctsm Kl-capacity Planning Analyst
10/2009

03/2015
Chicago, IL
MYS Ctsm Kl-capacity Planning Analyst
10/2009

03/2015

  • Analyse workload to workforce ratios to assist the management team with Financial Planning
  • Analyse and prepare workforce productivity and Capacity Analysis summaries for Monthly reviews Managerial and Management levels
  • Conduct Analysis of Actuals vs Targets on workforce Metrics to identify potential Risk or Opportunities
  • Monitor case workloads weekly for unusual trends and review Monthly Productivity reports and summarise to ensure variances are within the tolerances of BAU operations
  • Highlight and escalate significant capacity excess or gaps or increasing/decreasing workload as a potential Risk to SLA or Opportunities for workload distribution to the Operations Managers
  • Evaluate impact of any issues identified Work with the Business Planning Manager and Metrics Team to quantify any Financial Risk and/or Opportunities as it relates to Investment spending, Productivity saves or Capacity Planning
  • Facilitate Monthly Capacity Planning Reviews with the Regional Hub Head and Country Hub heads and summarize the outcome to the Global and Regional Management team

10/2005

05/2009
Dallas, TX
Capacity Planning Analyst
Dallas, TX
Capacity Planning Analyst
10/2005

05/2009
Dallas, TX
Capacity Planning Analyst
10/2005

05/2009

  • Partner with Call Center Operations and Finance to provide recommendations on cost/loss optimization through effective staffing and workforce management
  • Makes recommendation for changes to the processes and work-flow designs
  • Effectively communicate Workforce and Call Center operation trends at team and individual levels to Manager and Site Directors
  • Improve the strong link between Resource Planning and Operational Management
  • Perform comprehensive statistical analysis in order to develop strategic recommendations for Owner Services leadership
  • Develop key metrics and improvement goals for each program in order to measure success
  • Assist in the development and maintenance of Capacity Planning dashboard

Education

Education

Bachelor’s Degree in Business
Bachelor’s Degree in Business
Clark Atlanta University
Bachelor’s Degree in Business

Skills

Skills

  • Ability to provide and maintain high quality of customer service
  • Strong attention to detail
  • Ability to manage multiple projects simultaneously
  • Ability to work under pressure and within condensed timelines
  • Basic finance skills
  • Strong analytical and decision making skills
  • Ability to solve complex problems
  • Excellent interpersonal and motivational skills
  • Quality audit data on an ongoing basis
  • Ability to set priorities, manage time, and meet established deadlines