PB
P Bauch
Pierre
Bauch
432 Hintz Stream
Dallas
TX
+1 (555) 638 7089
432 Hintz Stream
Dallas
TX
Phone
p
+1 (555) 638 7089
Experience
Experience
06/2015
–
present
San Francisco, CA
Associate Capacity Planning Analyst
San Francisco, CA
Associate Capacity Planning Analyst
06/2015
–
present
San Francisco, CA
Associate Capacity Planning Analyst
06/2015
–
present
- 80% Capacity Management
- Create and maintain documentation of all team tools and processes
- Assist scheduling coordinators with the accommodations process
- 10% Data Analysis and Reporting Management
- Manage test center schedules and blocks to ensure each site’s associated KPIs are met
- Coordinate team projects for client and site analysis. Provide Program Managers and Regional Test Center Managers with summary of information and status or communicate changes
- 10% Other duties as assigned
10/2009
–
03/2015
Chicago, IL
MYS Ctsm Kl-capacity Planning Analyst
Chicago, IL
MYS Ctsm Kl-capacity Planning Analyst
10/2009
–
03/2015
Chicago, IL
MYS Ctsm Kl-capacity Planning Analyst
10/2009
–
03/2015
- Analyse workload to workforce ratios to assist the management team with Financial Planning
- Analyse and prepare workforce productivity and Capacity Analysis summaries for Monthly reviews Managerial and Management levels
- Conduct Analysis of Actuals vs Targets on workforce Metrics to identify potential Risk or Opportunities
- Monitor case workloads weekly for unusual trends and review Monthly Productivity reports and summarise to ensure variances are within the tolerances of BAU operations
- Highlight and escalate significant capacity excess or gaps or increasing/decreasing workload as a potential Risk to SLA or Opportunities for workload distribution to the Operations Managers
- Evaluate impact of any issues identified Work with the Business Planning Manager and Metrics Team to quantify any Financial Risk and/or Opportunities as it relates to Investment spending, Productivity saves or Capacity Planning
- Facilitate Monthly Capacity Planning Reviews with the Regional Hub Head and Country Hub heads and summarize the outcome to the Global and Regional Management team
10/2005
–
05/2009
Dallas, TX
Capacity Planning Analyst
Dallas, TX
Capacity Planning Analyst
10/2005
–
05/2009
Dallas, TX
Capacity Planning Analyst
10/2005
–
05/2009
- Partner with Call Center Operations and Finance to provide recommendations on cost/loss optimization through effective staffing and workforce management
- Makes recommendation for changes to the processes and work-flow designs
- Effectively communicate Workforce and Call Center operation trends at team and individual levels to Manager and Site Directors
- Improve the strong link between Resource Planning and Operational Management
- Perform comprehensive statistical analysis in order to develop strategic recommendations for Owner Services leadership
- Develop key metrics and improvement goals for each program in order to measure success
- Assist in the development and maintenance of Capacity Planning dashboard
Education
Education
Bachelor’s Degree in Business
Bachelor’s Degree in Business
Clark Atlanta University
Bachelor’s Degree in Business
Skills
Skills
- Ability to provide and maintain high quality of customer service
- Strong attention to detail
- Ability to manage multiple projects simultaneously
- Ability to work under pressure and within condensed timelines
- Basic finance skills
- Strong analytical and decision making skills
- Ability to solve complex problems
- Excellent interpersonal and motivational skills
- Quality audit data on an ongoing basis
- Ability to set priorities, manage time, and meet established deadlines