Capacity Manager Resume Samples

DV
D Veum
Darrel
Veum
6853 Russel Center
Phoenix
AZ
+1 (555) 694 3829
6853 Russel Center
Phoenix
AZ
Phone
p
+1 (555) 694 3829

Experience

Experience

01/2014

present
Detroit, MI
Senior Capacity Manager
Detroit, MI
Senior Capacity Manager
01/2014

present
Detroit, MI
Senior Capacity Manager
01/2014

present

  • Manages direct reports and extended staff. Responsibilities include delegation of work, coaching, guidance, performance
  • Presents project status and department initiatives at meetings with management peers. Tracks statistics and provides status and metrics to managers
  • Provide recommendations to leadership for strategic vision, process development, monitoring reports, performance measurement, and tool selection
  • Works closely with leads to develop and implement staffing and operational plans. Participates in the development of short and long term department goals
  • Manages special projects and performs other duties as assigned
  • Manages the development, approval, and implementation of capacity plans and models, including strategic plans
  • Assist in developing departmental plans and priorities to address resource and operational challenges

11/2008

09/2013
Philadelphia, PA
MFG Capacity Manager
Philadelphia, PA
MFG Capacity Manager
11/2008

09/2013
Philadelphia, PA
MFG Capacity Manager
11/2008

09/2013

  • Provide accurate work flow to internal MFG work centers using the BU recipe as a guide
  • Create and execute with approved budgets
  • Maintain SLD Contract Audit guidelines to ensure we are working with the most up to date policies
  • Ensure that our offsite printers are trained on our best practices to allow a consistency among the network of printers
  • Create flexibility within the scheduling process to allow for direction changes from the business
  • Manage the communication flow as it pertains to issues that are happening with our offsite printers
  • Provide adequate capacity during hot market events internally, at contract and on-site in the host cities

10/2005

08/2008
Chicago, IL
Capacity Manager
Chicago, IL
Capacity Manager
10/2005

08/2008
Chicago, IL
Capacity Manager
10/2005

08/2008

  • Provide feedback on the effectiveness and end-to-end Capacity Management Process workflow to the Capacity Management Account Process Lead
  • Risk Management: identification and management or mitigation of risks
  • Provide regular reports on capacity to the management team
  • Identify & deliver key Capacity Management improvement initiatives
  • Provide holistic management of capacity that includes processes as well as technology
  • Provide regular management reports which include current usage of resources, trends and forecasts
  • Represent CTS in our cross divisional Capacity Steering Committee and contribute to strategic development of Capacity Management across the organisation

Education

Education

Bachelor’s Degree in Computer Science
Bachelor’s Degree in Computer Science
Washington State University
Bachelor’s Degree in Computer Science

Skills

Skills

  • Demonstrated operational outsourcing and service management experience, ability to provide high quality solutions in a short timeframe
  • Excellent communication skills: Ability to effectively interact with people at all levels worldwide. Fluent English language skills
  • Strong knowledge of ITIL processes and frameworks
  • Ability to manage and drive internal and external partnerships to engender true value and win-win relationships
  • Ability to work successfully in a dynamic, ambiguous environment
  • Excellent speaking-listening-writing skills
  • Excellent written and verbal communication skills
  • Excellent technical and troubleshooting skills on similar tools
  • Ability to develop new ideas and creative solutions
  • Strong ITSM Process depth and breadth for Capacity management function. Sound knowledge on other related process areas such as problem and performance management functions.