Call Representative Resume Samples

CH
C Hahn
Coy
Hahn
166 Hilda Tunnel
Houston
TX
+1 (555) 182 2469
166 Hilda Tunnel
Houston
TX
Phone
p
+1 (555) 182 2469

Experience

Experience

03/2016

present
San Francisco, CA
Inbound Call Representative
San Francisco, CA
Inbound Call Representative
03/2016

present
San Francisco, CA
Inbound Call Representative
03/2016

present

  • Ensure proper use of Auxiliary Codes (these define inbound call readiness state) during the work day
  • Responsible for special projects as assigned
  • Provide miscellaneous statement copies, invoice copies, W-9s, proofs of delivery and/or any other documentation upon request by customer or Credit Analyst and/or Collection Representative
  • Expectations will be communicated verbally or in writing via email
  • Document requests will be made directly by customers via inbound telephone call, department email queue, by fax or by request from internal Credit & Collection staff members
  • Effectiveness and efficiency will be measured against the initial expectations set and communicated
  • Effective use of telephone, fax, email and other software tools

09/2011

12/2015
New York, NY
Call Centre Representative
New York, NY
Call Centre Representative
09/2011

12/2015
New York, NY
Call Centre Representative
09/2011

12/2015

  • Consistently support our client’s approach to Service Excellence by adhering to established department and company standards for all work — related functions
  • Assist with ARMS® reservations, ARMS® message waiting and no-show reservations
  • Maintain professional growth and development through self-directed learning activities and involvement in professional organizations
  • Perform body shop and adjuster callbacks for the group
  • Performs other duties as assigned
  • Keen attention to detail and accuracy
  • Serve as the primary contact for providers and members for questions related to claims, benefits, member enrollment eligibility and other questions related to their Healthcare Insurance Plan

06/2008

05/2011
Dallas, TX
Call Ctr Representative
Dallas, TX
Call Ctr Representative
06/2008

05/2011
Dallas, TX
Call Ctr Representative
06/2008

05/2011

  • Assembles new patient information for upcoming appointments, and prepare necessary paperwork for mailing to patients prior to their appointment
  • Create new patient numbers for department distribution
  • Answers all inbound phone calls received on the practice’s appointment phone line. Schedule patients for appointments to see comprehensive and sub-specialty doctors and redirect phone calls requiring transfer for additional assistance
  • Provide coverage in other areas of Patient Services to accommodate fluctuations in staffing levels
  • Provide superior customer service to both internal and external customers through caring, courteous and professional oral and written communications
  • Inform patients of EDV policies regarding appointment attendance, emergency services and patient payment responsibilities
  • Book specialty appointments from waiting lists, referral forms and agencies

Education

Education

Associate’s Degree
Associate’s Degree
Northeastern University
Associate’s Degree

Skills

Skills

  • Second language proficiency desirable
  • Ability to communicate effectively and professionally
  • Ability to work well in a fast paced environment
  • Excellent customer service skills
  • Dental terminology, second language proficiency
  • Ability to work with a diverse patient and provider population
  • Ability to work with computers
  • Medical/dental office and customer service experience essential
  • Courteous and efficient telephone communications