Call Center Sales Representative Resume Samples

NL
N Luettgen
Noe
Luettgen
578 Kautzer Common
Phoenix
AZ
+1 (555) 321 9073
578 Kautzer Common
Phoenix
AZ
Phone
p
+1 (555) 321 9073

Experience

Experience

04/2016

present
Detroit, MI
Call Center Customer Service & Sales Representative
Detroit, MI
Call Center Customer Service & Sales Representative
04/2016

present
Detroit, MI
Call Center Customer Service & Sales Representative
04/2016

present

  • Adhere to quality standards, meeting sales and performance goals set by management
  • Meet/exceed all performance expectations including products sales, add-on sales, call handling metrics, and quality standards
  • Makes changes to or cancels orders/backorders
  • Other tasks as assigned
  • Practice continuous quality control in the processing of all customer orders to prevent any problems during order fulfillment
  • Initiates orders for replacement parts and/or for correcting errors (shortages, wrong item shipped, etc.)
  • Talks with customers by phone concerning orders, returns, shipments and products

04/2013

12/2015
Houston, TX
Outbound Call Center Sales Representative
Houston, TX
Outbound Call Center Sales Representative
04/2013

12/2015
Houston, TX
Outbound Call Center Sales Representative
04/2013

12/2015

  • Conveys market intelligence and customer feedback to Managers to develop improved promotions and programs
  • Develops call patterns to former and existing customer to convey promotional and product information and secure reorders for DENTSPLY products
  • Places order with authorized Detnsply Sirona distributors on behalf of customers in an accurate and timely manner
  • Knowledge of MS Office, including Word and Excel is a plus
  • Timely and efficient responses to inbound calls
  • Uses Siebel software to schedule activities, record sales and document customer contacts
  • Actively participates and contributes to overall team cohesiveness and achievement of team sales goals

07/2006

11/2012
Boston, MA
Call Center Sales Representative
Boston, MA
Call Center Sales Representative
07/2006

11/2012
Boston, MA
Call Center Sales Representative
07/2006

11/2012

  • Responds to requests for assistance and/or possible processing of credit card authorizations
  • Provides feedback reports on call issues related to downtime and/or training issues
  • Calmly attempts to resolve and de-escalate any issues
  • Tracks call-related information for auditing and reporting purposes
  • Processes incoming or places outbound customer/prospect calls regarding various Terminix products and services
  • Successful completion of a two-and-a-half week training course after hire date
  • Up-sells to customers as necessary

Education

Education

Bachelor’s Degree in Hand
Bachelor’s Degree in Hand
Rutgers University
Bachelor’s Degree in Hand

Skills

Skills

  • Ability to be scheduled to work the full range of hours (Monday through Sunday 6:00am -9:00pm)
  • Ability to use phone and computer systems
  • Excellent oral and written communication skills
  • Strong listening/comprehension skills
  • Ability to stay composed and objective
  • Ability to learn and work effectively with Mission, Webview, Verint, etc
  • Skill in being adaptable to changing business
  • Skill in quality orientation
  • Operate a computer and have basic keyboarding skills
  • Skill in verbal and written communication