NL
N Luettgen
Noe
Luettgen
578 Kautzer Common
Phoenix
AZ
+1 (555) 321 9073
578 Kautzer Common
Phoenix
AZ
Phone
p
+1 (555) 321 9073
Experience
Experience
04/2016
–
present
Detroit, MI
Call Center Customer Service & Sales Representative
Detroit, MI
Call Center Customer Service & Sales Representative
04/2016
–
present
Detroit, MI
Call Center Customer Service & Sales Representative
04/2016
–
present
- Adhere to quality standards, meeting sales and performance goals set by management
- Meet/exceed all performance expectations including products sales, add-on sales, call handling metrics, and quality standards
- Makes changes to or cancels orders/backorders
- Other tasks as assigned
- Practice continuous quality control in the processing of all customer orders to prevent any problems during order fulfillment
- Initiates orders for replacement parts and/or for correcting errors (shortages, wrong item shipped, etc.)
- Talks with customers by phone concerning orders, returns, shipments and products
04/2013
–
12/2015
Houston, TX
Outbound Call Center Sales Representative
Houston, TX
Outbound Call Center Sales Representative
04/2013
–
12/2015
Houston, TX
Outbound Call Center Sales Representative
04/2013
–
12/2015
- Conveys market intelligence and customer feedback to Managers to develop improved promotions and programs
- Develops call patterns to former and existing customer to convey promotional and product information and secure reorders for DENTSPLY products
- Places order with authorized Detnsply Sirona distributors on behalf of customers in an accurate and timely manner
- Knowledge of MS Office, including Word and Excel is a plus
- Timely and efficient responses to inbound calls
- Uses Siebel software to schedule activities, record sales and document customer contacts
- Actively participates and contributes to overall team cohesiveness and achievement of team sales goals
07/2006
–
11/2012
Boston, MA
Call Center Sales Representative
Boston, MA
Call Center Sales Representative
07/2006
–
11/2012
Boston, MA
Call Center Sales Representative
07/2006
–
11/2012
- Responds to requests for assistance and/or possible processing of credit card authorizations
- Provides feedback reports on call issues related to downtime and/or training issues
- Calmly attempts to resolve and de-escalate any issues
- Tracks call-related information for auditing and reporting purposes
- Processes incoming or places outbound customer/prospect calls regarding various Terminix products and services
- Successful completion of a two-and-a-half week training course after hire date
- Up-sells to customers as necessary
Education
Education
Bachelor’s Degree in Hand
Bachelor’s Degree in Hand
Rutgers University
Bachelor’s Degree in Hand
Skills
Skills
- Ability to be scheduled to work the full range of hours (Monday through Sunday 6:00am -9:00pm)
- Ability to use phone and computer systems
- Excellent oral and written communication skills
- Strong listening/comprehension skills
- Ability to stay composed and objective
- Ability to learn and work effectively with Mission, Webview, Verint, etc
- Skill in being adaptable to changing business
- Skill in quality orientation
- Operate a computer and have basic keyboarding skills
- Skill in verbal and written communication