Call Center Representative Resume Samples

KJ
K Jast
Kamron
Jast
90398 Mckenna Keys
Chicago
IL
+1 (555) 362 7333
90398 Mckenna Keys
Chicago
IL
Phone
p
+1 (555) 362 7333

Experience

Experience

12/2016

present
San Francisco, CA
Call Center Representative Intermediate
San Francisco, CA
Call Center Representative Intermediate
12/2016

present
San Francisco, CA
Call Center Representative Intermediate
12/2016

present

  • Assist in coordinating and distributing Call Center work over other Call Center staff
  • Demonstrate customer excellence in answering incoming phones and retrieval of voicemail messages
  • Schedule patient appointments and procedures in a timely and accurate manner, and inform patients of any necessary preparation in accordance with established guidelines
  • Initiate, route and follow-up on correspondence with clinicians regarding patient information, including efficient use of the electronic health record system in-boxes
  • Request and obtain accurate and timely health records from outside providers to support continuity of care
  • Prepare patient itineraries and assemble and mail patient information packets
  • Efficiently perform general office duties, including faxing, imaging documents, mail sorting and delivery

03/2011

11/2016
New York, NY
Senior Call Center Representative
New York, NY
Senior Call Center Representative
03/2011

11/2016
New York, NY
Senior Call Center Representative
03/2011

11/2016

  • Assist in catastrophe management to include emergency activations and in-activations, contractor coverage and capacity management
  • Provide second level support for business support tools including time accounting, project and client financials, and internal e-learning
  • Follow bank established guidelines regarding customer service and delivers excellent customer service in accordance with Valley’s mission statement
  • Good time management abilities
  • Provide backup support for frontline teams based on inbound volume
  • Develop referrals from prospects calling to inquire on bank products and services
  • Effectively work independently with little or no direct supervision to meet team and individual metrics

07/2008

09/2010
Philadelphia, PA
Call Center Representative
Philadelphia, PA
Call Center Representative
07/2008

09/2010
Philadelphia, PA
Call Center Representative
07/2008

09/2010

  • Assists candidates to create candidate profile in company Applicant Tracking System (“ATS”), resetting passwords, and providing guidance
  • Cooperate with co-workers and management while working toward department goals
  • Use current systems to research adjustments, medical record submissions, website inquiries, and provider concerns as directed by the Team Manager
  • Answer provider calls by assisting them with questions regarding payment methodology, adjustments, claim adjudication, and other billing problems
  • Providing company and product information following defined policies and procedures to provide a consistent level of excellent customer service
  • Establishes a working relationship with hospital and other key accounts to maintain strong rapport and service levels
  • Train and assist in the development of new hires

Education

Education

Bachelor’s Degree in Accuracy
Bachelor’s Degree in Accuracy
Oregon State University
Bachelor’s Degree in Accuracy

Skills

Skills

  • Applicants with experience that demonstrate attention to detail, ability to communicate with a diverse range of customers and an ability to learn on the job
  • Computer proficiency and ability to learn new applications quickly
  • Strong understanding of data entry and the ability to integrate multiple applications of hospital information systems
  • Ability to defuse situations and resolve problems quickly and accurately
  • Ability and history of interacting well with team members and customers in a professional manner while maintaining a safe work environment
  • Ability to multi-task and handle multiple priorities and changes with professionalism
  • Strong verbal communication skills with the ability to listen, persuade, negotiate and obtain resolution
  • Fluent in conversational English and ability to proficiently read and write English
  • Basic knowledge of PC applications
  • Basic computer knowledge