Call Center Rep Resume Samples

resume samples

RS
R Satterfield
Reta
Satterfield
6805 Leffler Turnpike
Los Angeles
CA
+1 (555) 268 8085
6805 Leffler Turnpike
Los Angeles
CA
Phone
p
+1 (555) 268 8085

Experience

Experience

08/2015
–
present
Chicago, IL
Call Center Rep Inbound Assoc
Chicago, IL
Call Center Rep Inbound Assoc
08/2015
–
present
Chicago, IL
Call Center Rep Inbound Assoc
08/2015
–
present

  • Clean up database before printing standing order invoices, including calling customers to confirm addresses and quantity information
  • 25% – Responsible for standing order invoicing
  • Make address changes from returned mail, includes seeking out information online regarding addresses
  • Print standing order invoices and send to order fulfillment center for mailing
  • Run queries for the pre-renewal notice printing process and resolve issues with customer accounts
  • 10% – Responsible for accurately updating ICLE addresses in iMIS database
  • Demonstrate strong attention to detail in accurately documenting customer concerns and resolution of such concerns

06/2008
–
03/2015
Boston, MA
Call Center Rep Assoc
Boston, MA
Call Center Rep Assoc
06/2008
–
03/2015
Boston, MA
Call Center Rep Assoc
06/2008
–
03/2015

  • Provide excellent customer service and support to the Cardiovascular Call Center patients, families, providers and team members
  • Provide primarily check in/out services
  • Receive/assist patients via the Aspect phone system
  • Provide check-in and check-out services (when assigned to this rotation)
  • Participate in monthly clerical meeting and staff meeting
  • Imaging documents (outside medical records, letters, legal documents, etc)
  • Scheduling and rescheduling appointments that are offered at our clinic

04/2001
–
04/2008
Philadelphia, PA
Call Center Rep
Philadelphia, PA
Call Center Rep
04/2001
–
04/2008
Philadelphia, PA
Call Center Rep
04/2001
–
04/2008

  • Process incoming and outgoing mail, using automated workflow system
  • Understand 3rd Party Companies being utilized by our key accounts in order to oversee proper procedures are being followed regarding service calls
  • Manually dial households utilizing a keypad while following specific dialing guidelines
  • Navigates customers by recommending digital products and services to meet servicing solutions
  • Collects relevant caller data to assist with measurement, tracking and reporting activities
  • Responds to telephone and/or Internet inquiries from customers seeking information and/or resources., following a set standard
  • Guides customers through digital solutions including assistance in completing a new account application

Education

Education

Bachelor’s Degree in Accuracy
Bachelor’s Degree in Accuracy
Georgia State University
Bachelor’s Degree in Accuracy

Skills

Skills

  • Ability to continuously learn and grow from successes and mistakes, is attentive to details and accuracy, and goal oriented
  • Basic computer skills with working knowledge of work processing, spreadsheets, ten-key, and general computer applications
  • Ability to be careful and thorough about detail
  • Ability to operate with strong interpersonal skills
  • Ability to practice flexibility and adaptability in the work place
  • Ability to provide and represent professionalism in job
  • Proficient with Microsoft Office Products to include Access and Power Point
  • Knowledge of bank services and products
  • Present a professional and mature demeanor
  • Ability to write simple correspondence