Call Center Agent Resume Samples

SB
S Bashirian
Stefan
Bashirian
564 Idella Flats
Dallas
TX
+1 (555) 709 7764
564 Idella Flats
Dallas
TX
Phone
p
+1 (555) 709 7764

Experience

Experience

01/2015

present
Phoenix, AZ
Lead Call Center Agent
Phoenix, AZ
Lead Call Center Agent
01/2015

present
Phoenix, AZ
Lead Call Center Agent
01/2015

present

  • Provides support and coaching to the agents as it relates to providing the highest quality of customer service
  • Provides service to the UPMC Hamot community, patients, families and staff, while protecting the integrity and confidentiality of all data and information through physical and electronic measures
  • Assists in the development and implementation of new agent training manuals and procedures
  • Functions as the backup to the Call Center Supervisor/Coordinator. Communicates all customer and staff complaints or concerns to the Call Center Supervisor/Coordinator
  • Completes administrative duties as assigned by the Call Center Supervisor/Coordinator including database entry of on-call schedules, making changes or updates to both hospital and physician office protocols
  • Assists with scheduling and provides input to employee evaluations
  • Assists with Call Center staff scheduling and provides input to employee evaluations

03/2011

10/2014
San Francisco, CA
Seasonal Call Center Agent
San Francisco, CA
Seasonal Call Center Agent
03/2011

10/2014
San Francisco, CA
Seasonal Call Center Agent
03/2011

10/2014

  • Under direction of Manager, Assistant Manager and Team Leader, perform/complete additional projects, duties and assignments
  • Will receive periodic performance evaluations
  • Retaining significant amounts of information in order to provide the best customer service with the most accurate and helpful information
  • Other responsibilities will include helping with fulfillment of the printed passes, processing applications, and guest follow up
  • Discounted lodging starting at $85/night
  • Food and beverage discounts at mountain dining
  • Discounted tickets for sporting events

12/2004

01/2011
Los Angeles, CA
Call Center Agent
Los Angeles, CA
Call Center Agent
12/2004

01/2011
Los Angeles, CA
Call Center Agent
12/2004

01/2011

  • Make outbound customer service calls and provide world-class service in every interaction for optimal call center performance and customer satisfaction
  • Coordinate, provide work direction to, and develop Intermittent Call-Center staff
  • Provide troubleshooting assistance to customers
  • Any other duties as assigned by the Call-Center Manager or Management
  • Work on special projects as assigned by management
  • Create a menu based on criteria provided by the guest
  • Meet or exceed production standards of the Provider Relations Department. Provides the following backup responsibilities

Education

Education

Bachelor’s Degree in Communications
Bachelor’s Degree in Communications
The University of Alabama
Bachelor’s Degree in Communications

Skills

Skills

  • Working knowledge of Windows 7 Professional and Microsoft Office Suites
  • Strong team player with the ability to work within a close environment
  • Dependable attendance record with good work ethic
  • Ability to feel comfortable sitting for most of an 8h shift
  • Strong communication skills, courteous and professional manner and use of proper grammar
  • Ability to manage multiple and varied tasks with enthusiasm and prioritize workload with attention to detail
  • Strong experience with Microsoft Office, with a strong focus on Excel and Word
  • Strong professional telephone etiquette
  • Strong analytical skills and demonstrated ability to prioritize calls
  • Demonstrated ability to learn new skills and apply the knowledge