Cafe Manager Resume Samples

JE
J Ernser
Jovan
Ernser
6112 Bechtelar Terrace
Phoenix
AZ
+1 (555) 504 3263
6112 Bechtelar Terrace
Phoenix
AZ
Phone
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+1 (555) 504 3263

Experience

Experience

05/2014

present
Houston, TX
Cafe Alfresco Manager
Houston, TX
Cafe Alfresco Manager
05/2014

present
Houston, TX
Cafe Alfresco Manager
05/2014

present

  • Maintain proper staffing levels through efficient hiring of new Team Members
  • Increase revenue through training and use of financial reports to ensure upselling of product
  • Computer knowledge, including Microsoft Excel, Word, Outlook
  • Decrease costs through effective scheduling and management of waste
  • Proficiently operate POS systems, Stratton-Warren inventory system, as well as office computer systems including Microsoft Excel, Word, Outlook, etc
  • Communicate and interact with food shift supervisors and Team Members
  • Prepare work schedules of Team Members and delegate work and station assignments

10/2011

12/2013
Philadelphia, PA
Cafe General Manager
Philadelphia, PA
Cafe General Manager
10/2011

12/2013
Philadelphia, PA
Cafe General Manager
10/2011

12/2013

  • General Manager, Food & Beverage Manager, Assistant Manager, Deputy Manager or similar
  • Previously a Cafe Manager, F&B Manager, Assistant Manager, Catering Manager etc
  • Cafe Manager, F&B Manager, Asst.Manager, Catering Manager, etc
  • Work directly for our Area Manager of the Year (2016)
  • Track record of developing successful hospitality teams
  • Reporting to one of our Operations Manager
  • Really own & take charge of your P&L to improve your Cafe

09/2004

04/2011
Houston, TX
Cafe Manager
Houston, TX
Cafe Manager
09/2004

04/2011
Houston, TX
Cafe Manager
09/2004

04/2011

  • Ensure bar operations, procedures and best practices are being adhered to for stock management, payment management, loss prevention and bar operations
  • Manage performance reviews for all employees; coach and develop the team for growth and succession planning
  • Works with other department managers and Chef team to effectively deliver results
  • In collaboration with Human Resources provide advice and counsel to managers regarding personnel practices, policy and employment laws
  • Develop and lead a retail sales team to provide customer service at the highest level in all areas
  • Monitor performance in achieving Key Performance Indicators (KPI’s) and Mystery Visit targets
  • Evaluate store’s performance weekly, monthly and YTD and achieve set targets and KPIs

Education

Education

Bachelor’s Degree in Product Knowledge
Bachelor’s Degree in Product Knowledge
Northern Illinois University
Bachelor’s Degree in Product Knowledge

Skills

Skills

  • Strong leadership skills, with the ability to coach and mentor others
  • Strong ability to multi task
  • Strong leadership skills with ability to coach, mentor, train and develop staff
  • Knowledge and appreciation of quick-serve counter service in an upscale environment
  • Assure product delivered to customers is of optimum quality and in-stock conditions are maintained
  • Ability to manage resources to ensure that established service levels are achieved at all times
  • Ensure highest level of quality and presentation in products and services
  • Working knowledge of property management systems
  • Knowledge and appreciation of a la carte restaurant service
  • Ability to manage effectively in a fast-paced environment